Returns & Exchanges

At 1 Hair Stop, we want you to be completely satisfied with your purchase. If your hair extensions do not meet your expectations, we offer a seamless return and exchange process within 7 days of delivery, provided the security seal remains intact.

Return Process

• 1.
  Check Eligibility

  Ensure the product is in its original packaging, unused, and that the hygiene security seal has not been broken or tampered with.

• 2.
  Initiate Request

  Visit our returns portal or email our support team with your order number and photos of the product to receive a Return Authorization.

• 3.
  Pack and Ship

  Securely package the items and ship them back to our warehouse using a trackable courier service to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 5-7 business days.